Refund policy
RETURN & REFUND POLICY
Last Updated: June 2026
Return rules summary
- Returns accepted for 14 days
- Customer provides return shipping
- No restocking fee
- No final sale items
At Chaos Rising, customer satisfaction is important to us.
Return Window
Customers may request a return within fourteen (14) calendar days of delivery.
Eligibility Requirements
To qualify for a return:
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Item must be unused and unopened.
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Item must be in original packaging.
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Item must be in resalable condition.
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Proof of purchase must be provided.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following products are generally not eligible for return unless defective or damaged upon arrival:
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Opened trading card products
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Opened booster packs
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Opened booster boxes
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Single trading cards
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Digital products
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Gift cards
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Clearance items
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Final sale products
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
Please include photographs showing the issue.
Return Shipping
Unless the item was received damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Refund Processing
Once your return is received and inspected, we will notify you regarding approval or rejection.
Approved refunds will be issued to the original payment method.
Refund processing may take 5–10 business days depending on your payment provider and financial institution.
Order Cancellations
Orders may be cancelled within two (2) hours of purchase.
After this period, cancellation requests cannot be guaranteed because order processing may already have begun.
Chargebacks
Customers are encouraged to contact us before initiating a chargeback so that we can resolve any concerns directly.
Fraudulent chargebacks may result in account restrictions or refusal of future service.